Hope Credit Union

Graphics Designer

• Own the end-to-end design process for high-impact initiatives— from discovery and concept through to detailed design and delivery.
• Design elegant, scalable, and user-centered interfaces for web and mobile platforms, with attention to usability, accessibility, and performance.
• Create and maintain user flows, wireframes, prototypes, mockups, and production-ready UI assets.
• Evolve and enforce the design system to ensure consistency across products while enabling rapid iteration.
• Drive improvements in design process, tools, and workflows to increase team velocity and quality.
• Provide ongoing coaching, feedback, and support to junior and mid-level designers through design critiques, 1:1s, and collaborative sessions.
• Help define career growth paths, training opportunities, and development plans for the design team.
• Foster a culture of continuous improvement and design excellence.
• Partner with Lead Digital Product Managers to define user problems, shape requirements, and prioritize features that drive value.
• Collaborate closely with engineers to ensure smooth handoff of designs and alignment on technical constraints and feasibility.
• Facilitate design workshops and co-creation sessions with stakeholders to gather input and align on direction.
• Work with internal and external resources to identify knowledge gaps, define learning objectives, and plan studies.
• Drive usability testing, interviews, and surveys; synthesize findings into actionable design recommendations.
• Influence product strategy by contributing a design perspective to roadmap planning and decision-making.
• Use data (quantitative and qualitative) to evaluate the performance of design solutions and iterate for impact.
• Advocate for user needs while balancing technical and business constraints.
• Clearly articulate design decisions, rationale, and trade-offs to both technical and non-technical stakeholders.
• Present concepts and final designs to executive leadership, cross-functional teams, and external partners as needed.
• Create documentation and storytelling assets that align teams and build shared understanding.

Lead UI/UX Graphic Designer

Data Analyst

• Oversees a team of business analysts, ensuring the delivery of accurate and timely data insights
• Provides oversight to key stakeholders regarding data-centric activities, tools, and technologies
• Recruits and manages a team of data analysts, acting as a coach and mentor
• Manages Decision Science projects and adhoc requests
• Ensures timely and accurate submission of required data reporting
• Collaborates with technology leaders, business partners, and peer groups
• Creates and builds dashboards and automated reporting solutions
• Assists in data migration, conversion, and data validation activities

Manager, Operational Reporting – Reporting & Analytics

Mortgage Loan Originator

• Originate home loans and counsel customers in mortgage financing
• Analyze applicants' financial status, credit, and property evaluations
• Explain different types of loans and credit options
• Obtain and compile copies of loan applicants' credit histories and financial statements
• Review loan agreements/sales contracts to ensure completeness and accuracy
• Handle customer complaints and resolve them
• Market bank products to individuals and firms
• Develop relationships with realtors, builders and community organizations

Vice President

• Serve as a strategic partner to the President, CEO, and Board Investor Relations Committee to design and execute short- and long-term resource development strategies.
• Develop and oversee the annual Investor Relations strategy, budget, and performance metrics.
• Personally cultivate and steward high-impact relationships with foundation executives, bank leaders, corporate partners, and mission-aligned investors.
• Expand HOPE’s network of partners, including financial advisors, wealth managers, and institutional investors.
• Lead the execution of a multi-year capital campaign with eight- to nine-figure goals.
• Oversee the full lifecycle of resource deployment, including grant funding, deposits, and debt investments.
• Ensure excellence in proposal development, and reporting.
• Maintain rigorous compliance with public and private funding requirements, including oversight of more than $300 million in government funding.
• Lead and continuously strengthen Investor Relations systems, processes, and controls to support growth and scalability.
• Ensure exceptional service delivery to all investors, depositors, and funding partners.
• Build, mentor, and lead a high-performing, multidisciplinary team.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Lead UI/UX Graphic Designer

Manager, Operational Reporting – Reporting & Analytics

Mortgage Loan Originator

SVP, Investor Relations