Hood Container Corporation

Customer Service – Manufacturing

Hood Container Corporation

full-time

Posted on:

Location Type: Office

Location: York • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $47,500 - $50,500 per year

About the role

  • Maintain Customer Accounts
  • Take customer orders either directly from customers or from sales representatives.
  • Use software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
  • Handle customer/salesmen inquiries, questions, and complaints; provide timely follow-up.
  • Maintain positive customer, vendor, and coworker relationships.
  • Assist all departments in the successful completion of customer orders.
  • Use Microsoft Office products such as Word, Excel, and Outlook to communicate order status, relay messages, etc.
  • Sales order entry
  • Expediting orders
  • Maintain inventory levels; minimum and maximums
  • Problem solve; customers issues and internal issues
  • Order process review
  • Administration functions; e-mail, letters, etc.
  • Credit verification when prompted by the system
  • Detail oriented, ability to multi-task
  • Assist with shipping issues
  • Must develop an understanding of our manufacturing processes and machine limitations
  • Other tasks assigned.

Requirements

  • High school or equivalent
  • Customer Service: 3 years
  • Demonstrated organizational, time management and prioritization skills
  • Ability to communicate effectively both written and verbally
  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
  • Dependable, honest, and hard-working approach
  • Manufacturing experience highly preferred.
  • Excellent phone etiquette and courtesy, professional communication and customer relationship/service.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order entryinventory managementorder processingcredit verificationproblem solvingadministration functions
Soft Skills
customer serviceorganizational skillstime managementprioritization skillseffective communicationdetail orientedmulti-taskingdependablehonesthard-working