Hood Container Corporation

Customer Service, Multiple Account Representative

Hood Container Corporation

full-time

Posted on:

Location Type: Office

Location: Jamestown • North Carolina • United States

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Tech Stack

ERP

About the role

  • Serve as the primary point of contact between our company and our valued customers
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
  • Assist customers with product information, order placement, order status updates, and issue resolution
  • Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment
  • Document all customer interactions and transactions accurately in the customer relationship management (CRM) system
  • Identify and escalate complex issues to the appropriate teams while following up to ensure resolution
  • Provide feedback to management regarding recurring customer concerns and potential product improvements
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information
  • Support the implementation of customer service policies and procedures to enhance service quality

Requirements

  • High school diploma or equivalent
  • Proven experience in a customer service role within a manufacturing or industrial environment
  • Basic computer proficiency, including experience with CRM software and Microsoft Office applications
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • Associate degree or higher in business, communications, or a related field (preferred)
  • Experience with manufacturing processes and terminology (preferred)
  • Familiarity with ERP systems used in manufacturing settings (preferred)
  • Customer service certification or training (preferred)
Benefits
  • Health insurance
  • Employee development programs
  • Paid time off
  • Commitment to diversity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder placementissue resolutionCRM softwareMicrosoft Officemanufacturing processesERP systems
Soft Skills
communication skillsmultitaskingprioritizationproblem-solving
Certifications
customer service certification