HonorBuilt

Support Technician

HonorBuilt

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Handle high volume of calls and emails, providing assistance for POS, IT, and Networking issues
  • Diagnose and troubleshoot issues for Point-of-Sale Systems
  • Troubleshoot networking issues, wired and wireless
  • Diagnose and troubleshoot Windows 11 Operating Systems
  • Keep customers informed of ticket progress
  • Improve customer service, perception, and satisfaction
  • Document internal processes and procedures related to duties and responsibilities
  • Interact with vendors to support hardware and software

Requirements

  • A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center
  • Exceptional ability to research and troubleshoot technology problems
  • Ability to prioritize and handle multiple tasks
  • Excellent written and verbal skills
  • Ability to adapt to changing procedures and equipment
  • A successful background check, drug screening, and technical interview
  • Must reside and be authorized to work in the U.S.
Benefits
  • 24/7 helpdesk service
  • Exceptional service to clients
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Point-of-Sale SystemsWindows 11network troubleshootingdiagnosing issuestechnical support
Soft Skills
customer serviceproblem-solvingcommunicationadaptabilitymultitasking