HonorBuilt

Support Engineer

• Handle high volume of calls and emails, providing assistance for POS, IT, and Networking issues
• Diagnose and troubleshoot issues for Point-of-Sale Systems
• Troubleshoot networking issues, wired and wireless
• Diagnose and troubleshoot Windows 11 Operating Systems
• Keep customers informed of ticket progress
• Improve customer service, perception, and satisfaction
• Document internal processes and procedures related to duties and responsibilities
• Interact with vendors to support hardware and software

Support Technician

Project Manager

• Coordinating with team to organize rollout plans for various long and short- term projects
• Communicating with team members, other departments, and clients by phone and by email
• Taking ownership of various project rollouts, and effectively delivering timely status updates to leadership
• Communicating directly with clients to provide status updates
• Communicating with clients, and team members, to establish exact needs for relevant projects
• Proficiently using various types of project management software, and/or showing the ability to quickly learn new methods and systems put in place by management
• Exhibiting skilled knowledge using products in the Microsoft Suite; Excel, Word, Outlook etc.
• Possessing the ability to self-manage both time and workload effectively and efficiently
• Being able to work independently while staying on task and meeting deadlines

Support Technician

Project Coordinator