Customer Care Specialist – Inbound Phone Support
HONK Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $14 - $16 per hour
Job Level
Mid-LevelSenior
About the role
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Requirements
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English. Spanish a plus
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- It is preferable that you have experience working from home and have equipment that supports a work from home environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingconsultative sales
Soft skills
communicationinterpersonal skillscalmness under pressureadaptabilityrapport building