Honeywell

Senior IT Customer Support Specialist

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Brno • Czech

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Job Level

Senior

About the role

  • Drive governance & supplier performance by managing IT supplier relationships, governance processes, contractual commitments, SLAs/OLAs/SLOs, and ensuring innovation, service quality, and alignment with Honeywell standards and policies.
  • Ensure reliable IT service delivery through consistent MOS reporting, proactive incident escalation, user experience improvements, local expertise building, and acting as the IT Site Champion to provide accountability and trust.
  • Support customers & stakeholders by enabling IT service adoption, delivering on-site support, training users, guiding operational security/compliance needs, and providing escalation support to site and business leaders.
  • Lead and contribute to transformation initiatives including technology upgrades, project execution, core service planning (Cyber Safety, Audit & Compliance, M&A, etc.), and driving standardization, cost savings, and new technology adoption.
  • Coordinate cross-functional IT & vendors to manage systems monitoring, event escalation, RCA, disaster recovery/continuity, ensure supplier engagement where needed, support customer satisfaction targets, and participate in roadshows/training as required (10–30% travel).

Requirements

  • 5+ years of progressive IT experience with growing technical and operational responsibility.
  • Strong background in IT Infrastructure, Desktop Support, and Site‑based IT Services, delivering hands‑on solutions in complex environments.
  • Proven experience collaborating with managed service providers, contractors, and third‑party partners, both internal and external.
  • Enterprise‑level IT project experience, supporting the design, development, and deployment of large-scale initiatives in a global environment.
  • Demonstrated success managing and supporting IT sites serving 1,000+ end users, ensuring reliable, high‑quality service delivery.
  • Strong communication, interpersonal, and customer‑centric skills with the ability to influence, train, and clearly report to diverse audiences at all organizational levels.
  • Proactive, analytical problem‑solver with a fact‑driven mindset, critical thinking, and the ability to stay effective under pressure.
  • Collaborative team player who partners well with business stakeholders and takes initiative in managing issues and improving services.
  • Solid understanding of IT infrastructure, security concepts, and support for large, business‑critical sites (250+ users); Honeywell experience is a plus.
  • Relevant education and certifications, such as a technical or business degree, ITIL, or Six Sigma (preferred but not required).
Benefits
  • Enjoy 25 vacation days per year
  • Meal allowance
  • Benefit Plus Cafeteria Card available to all employees
  • Recondition days (sick days)
  • To promote health and wellbeing we provide life insurance coverage, employer contribution to Pension saving scheme or long-term investment product (DIP)
  • Multisport Card, Makro Card, discount at T-Mobile tariffs and multiple discount programs in our partner network
  • 3 plus 2 hybrid work arrangement to support your work-life balance
  • Flexible working hours
  • Work in international environment
  • Recognition and Referral bonus programs
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • Honeywell Learning and Development Center – learning platform with over 10,000 courses from Udemy
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment
  • Global employee networks to help you connect and grow
  • Comprehensive induction, ongoing training, and development to set you up for success, in-house and external learning platforms supporting development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructureDesktop supportSite-based IT servicesIT project managementService level agreements (SLAs)Operational securityDisaster recoveryRoot cause analysis (RCA)Technology upgradesUser experience improvements
Soft Skills
Communication skillsInterpersonal skillsCustomer-centric skillsAnalytical problem-solvingCritical thinkingCollaborationInfluencing skillsTraining skillsInitiativeAccountability
Certifications
ITILSix SigmaTechnical degreeBusiness degree