Honeywell

Senior Customer Support Manager

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Aguadilla • Puerto Rico

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Job Level

Senior

About the role

  • Lead and manage customer experience programs to ensure exceptional service delivery and customer satisfaction.
  • Develop and implement strategies to enhance customer engagement and streamline processes.
  • Collaborate with cross-functional teams to drive continuous improvement in customer experience initiatives.

Requirements

  • 6 years of proven experience in customer experience program management or a similar role.
  • Strong leadership and program management skills.
  • Expertise in customer experience methodologies and best practices.
  • Experience in utilizing customer feedback tools and technologies to drive improvements.
  • Ability to build and maintain strong relationships with customers and internal stakeholders.
  • Bachelor's degree in Business Administration or a related field.
  • Master's degree in a relevant discipline is preferred.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Passion for enhancing customer experiences and driving satisfaction.
Benefits
  • In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience program managementcustomer experience methodologiesprogram management
Soft Skills
leadershipanalytical abilitiesproblem-solvingrelationship buildingcustomer engagementcontinuous improvementadaptability
Certifications
Bachelor's degree in Business AdministrationMaster's degree in a relevant discipline