Honeywell

Senior Customer Support Management Professional

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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Job Level

Senior

About the role

  • Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
  • Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
  • Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
  • Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
  • Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
  • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Requirements

  • Relevant experience in Aftermarket Services.
  • Degree in IT/engineering MBA or post graduate qualifications in a related discipline are desirable.
  • Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
  • Good understanding of regional customers - culture and dynamics.
  • Ability to influence by leadership.
  • Excellent customer interaction skills – the ability to interact with customers, manage their expectations and build long term relationships.
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationproblem solvingcollaborationinfluencecustomer interactionexpectation management
Certifications
MBApost graduate qualifications