Honeywell

Senior Customer Experience Operational Leader

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • Egypt

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Job Level

Senior

Tech Stack

PMP

About the role

  • Shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty.
  • Report directly to the META Region Director of Customer Experience.
  • Impact improved customer satisfaction, increased revenue, and a customer-centric culture.

Requirements

  • 6-8 years of proven experience in customer experience program management or related field.
  • Track record of successfully leading and implementing customer-centric initiatives.
  • Experience in managing and motivating cross-functional teams and stakeholders.
  • Proficiency in using data analytics tools and techniques to derive insights and measure the impact of customer experience programs.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Advanced degree such as a Master's degree or PMP are preferred.
  • Passion for delivering exceptional customer experiences.
  • Strong problem-solving and decision-making skills.
Benefits
  • Honeywell is an equal opportunity employer.Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience program managementdata analyticscustomer-centric initiatives
Soft Skills
leadershipmotivationproblem-solvingdecision-making
Certifications
Bachelor's degreeMaster's degreePMP