Senior DCS Technical Support Engineer – Experion PKS
Honeywell
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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Job Level
About the role
- Provide remote technical support and services to premium HPS customers using Honeywell remote monitoring tools.
- Monitor customer systems as part of A360 contracts, including predictive analysis, enabled services, and system audits.
- Execute GTAC and standard audit checklists to assess system health and performance.
- Proactively identify technical issues within the installed base and collaborate with global teams to resolve them.
- Analyze reactive incidents to determine root cause and recommend actions to prevent recurrence.
- Maintain accurate and comprehensive case documentation, ensuring timely follow-up with A360 Performance Managers.
- Support the enablement of remote solutions at customer sites and clearly demonstrate the value of Honeywell services with each deliverable.
- Communicate findings, risks, and recommendations effectively to customers and internal stakeholders.
- Stay current across the HPS product and systems portfolio, while maintaining deep expertise in TPS and Experion DCS platforms.
Requirements
- US PERSON REQUIREMENT
- Bachelor’s degree in Engineering (Electronics, Instrumentation, Computer Science, Chemical Engineering, or related field).
- Minimum of 6 years of experience in system engineering, operations, or services support within the industrial automation industry.
- Hands-on experience supporting process control systems in customer-facing or service environments.
- Strong analytical and troubleshooting skills with the ability to work independently in a remote support model.
- Hands-on experience supporting Honeywell process control systems, including: Experion PKS controller families and system architecture, Experion PKS client/server products, TPS / TPN systems, C200 and/or C300 controllers.
- Working knowledge of: Experion migrations, Fault Tolerant Ethernet (FTE), TCP/IP networking and device configuration, OPC, ELCN/EUCN/EHPM systems, Domain Controller/Active Directory, VMware environments, Dell Hardware Configurations and troubleshooting.
- Customer-facing experience supporting mission-critical industrial systems.
- Continuous improvement mindset with demonstrated leadership impact.
- Experience with Salesforce, SharePoint, or similar service management tools.
- Knowledge management or call center support experience.
- Working knowledge of programming or scripting languages (e.g., Excel VBA, Python).
- Ability to take initiative, manage priorities effectively, and drive results in a team environment.
- Excellent verbal and written communication skills.
- Working knowledge of scripting or programming languages such as Excel VBA/macros, Python, C#, or HTML, and experience working with SQL databases.
- Experience in the Oil & Gas domain
Benefits
- In addition to a competitive salary
- employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system engineeringtroubleshootingprocess control systemsExperion PKSTCP/IP networkingOPCExcel VBAPythonSQLC#
Soft Skills
analytical skillsproblem-solvingcommunication skillsinitiativeprioritizationteamworkleadershipcustomer-facing experiencecontinuous improvement mindsetindependent work