Honeywell

Technical Support Professional

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Gdansk • Poland

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

MS SQL ServerSQL

About the role

  • - The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
  • - Manage and prioritize requests.
  • - On time resolution of complaints.
  • - Provide expertise on complex application issues.
  • - Work with a centralized Call Management database on a daily basis.
  • - Site & customer technical visits for product related activities.
  • - Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
  • - Build up a Knowledge Base of known applications and bug issues.
  • - Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail

Requirements

  • - Engineering degree
  • - Fluent English mandatory
  • - Experience in support or technical consultancy function.
  • - Professional experience of IP network.
  • - Preferably, a relevant experience in the Electronic Security sector.
  • - A solid knowledge of Microsoft SQL Server and Windows operating systems.
  • - Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
  • - Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
  • - Be ready for weekend support (once a month full weekend)
Benefits
  • - Competitive Salary regularly increased based on your performance
  • - Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
  • - Generali Insurance (Accident Insurance)
  • - Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • - Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Lenel productsAccess ControlVideo SurveillanceMicrosoft SQL ServerWindows operating systemsIP networktechnical supportproblem solvingapplication issuesbug tracking
Soft Skills
analytical mindteamworkcustomer communicationconflict resolutionprioritizationtime managementprofessional communicationinquisitive natureadaptabilityresponsiveness
Certifications
Engineering degree