Honeywell

Pricing Analyst – Customer Experience

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Porto Sant'Elpidio • Italy

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Tech Stack

Oracle

About the role

  • Develop and manage pricing databases and analytical tools.
  • Formulate pricing strategies aligned with market research, considering competitive analysis to set prices for new products and Value Pricing.
  • Make pricing recommendations to ensure compliance with pricing policies and assist with pricing and funding strategies for products.
  • Serve as the primary contact for customer inquiries regarding order status, changes, and problem resolution.
  • Process order reviews, expedite orders, and monitor order status to ensure timely delivery.
  • Liaison with technical support, logistics, and manufacturing departments for status update on issues resolution.
  • Prepare comprehensive reports on pricing trends and service performance for management review.
  • Participate in regular meetings with customers to gather feedback and improve service processes.
  • Drive initiatives to enhance customer care and order management systems.
  • Act as a change agent by seeking ways to improve customer processes and overall service quality.
  • Utilize a proactive approach to problem-solving, ensuring customer satisfaction is consistently achieved.

Requirements

  • Bachelor’s degree in Finance, Business, or a related field.
  • A minimum of 2-3 years of experience in pricing or customer service roles.
  • Proficient in using tools such as SAP, Oracle, customer portals, and Excel.
  • Strong analytical, communication, and interpersonal skills.
  • Ability to manage multiple priorities effectively and influence across various functions.
  • Must be an Italian citizen due to compliance with export control laws.
Benefits
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pricing strategiescompetitive analysisorder managementanalytical toolspricing databasesreport preparationproblem-solving
Soft Skills
communicationinterpersonal skillscustomer careinfluencingmulti-priority managementchange management