Honeywell

Senior Technical Support Professional – Avionics

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

SFDC

About the role

  • Respond to phone calls and emails requiring Honeywell avionics technical support.
  • Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
  • Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
  • Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
  • Document customer issues in Salesforce.com customer relationship management system.
  • Build relationships with customers and internal support teams.

Requirements

  • 10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
  • Proficient in reading and understanding Technical Data.
  • Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
  • Direct customer-facing support experience
  • Bachelor's degree in Engineering or a related field; Master's degree preferred.
  • Knowledge of aircraft maintenance and flight operations
  • Aerospace business acumen
  • Strong analytical and problem-solving skills.
  • Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
  • Ability to work under pressure
  • Strong written and verbal communication skills
  • Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
  • Ability to work independently with little supervision
  • Strong interpersonal skills and ability to form valuable professional relationships
Benefits
  • In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingelectrical systemstechnical data readingknowledge managementLean Six Sigmacustomer experience improvementaircraft maintenanceflight operationsanalytical skillsproblem-solving
Soft Skills
customer-facing supportability to work under pressurestrong written communicationstrong verbal communicationindependent workinterpersonal skillsrelationship buildingtimely resolution of concernsorganizational skillsleadership
Certifications
Airframe and Powerplant license (A&P)AME equivalency