Honeydew Health

Product Designer

• Own core journeys end-to-end: onboarding, evaluation/intake, image capture, asynchronous consults, lab flows, prescription and fulfillment, payments/subscription, refills/adherence, and results/education.
• Simplify complexity: translate insurance, pricing, and regulatory constraints (consents, Rx-only flows) into clear steps and plain language.
• Build a cohesive design system: foundations, components, accessibility, motion; scale across web, app, and care ops tools.
• Prototype fast, validate smarter: Figma prototypes, moderated/unmoderated tests, event instrumentation, and A/B tests to learn quickly.
• Partner deeply: work with Clinical, Care Ops, Growth, and Engineering to ship on schedule and measure outcomes.
• Champion quality: sweat microcopy, states, and edge cases; make “hard things obvious” without losing warmth or brand.
• Build the function: establish rituals (critiques, research cadence, metrics reviews) and mentor contractors as we scale.

Customer Support

• Provide reliable coverage for core workflows, including processing and routing faxes; managing membership-related emails and patient communications; investigating and resolving failed payments; fulfilling and tracking product orders.
• Ensure accuracy, timeliness, and excellent service in every task, regardless of assignment.
• Support smaller projects when not providing coverage, such as process documentation and SOP updates, data entry, reporting, and workflow improvements.
• Collaborate with cross-functional teams to resolve operational issues quickly and effectively.
• Serve as a dependable, go-to resource who can adapt to new workflows and step in as needed.

Operations Support Specialist

People Operations

• Mission: ensure no one suffers from a treatable skin disease because of an access issue
• Honeydew: tech-forward dermatology platform delivering fast access to licensed specialists and treatments
• Stage: helped 20,000+ people, 5x YoY growth, backed by VC and top angels
• Opportunity: lead the people function and build HR as the company scales
• Work closely with the CEO and other functional leaders
• Building HR and People operations from the ground up
• Overseeing state-by-state employment compliance
• Owning compensation, benefits, and policy
• Creating a world-class recruiting process and pipeline
• Running performance and manager development
• Supporting leadership with org structure strategy
• Ensuring our people are well supported as we scale

Product Designer

Operations Support Specialist

Head of People