Honeydew Health

Operations

• Partner closely with Honeydew’s VP of Operations to drive high-priority initiatives
• Own critical workflows and strengthen the systems that power our clinical and business operations
• Design processes, improve performance, streamline provider operations, and deliver measurable impact across the organization
• Map complex operational systems, identify bottlenecks, and design scalable solutions
• Build and refine SOPs, SLAs, and quality standards
• Analyze performance data and drive accountability against KPIs
• Collaborate with product, CX, and marketing teams

Operations Lead

• Lead growth initiatives that cut across product, marketing, and operations.
• Map complex patient acquisition systems and identify high-leverage opportunities across the funnel.
• Level up our data & insights capabilities translate learnings into actionable tests and campaigns.
• Collaborate with our creative and marketing teams to develop messaging and concepts that resonate with clients.
• Work directly with Honeydew leadership to set priorities and refine our growth roadmap.

Growth Strategy – Operations Lead

Product Designer

• Own core journeys end-to-end: onboarding, evaluation/intake, image capture, asynchronous consults, lab flows, prescription and fulfillment, payments/subscription, refills/adherence, and results/education.
• Simplify complexity: translate insurance, pricing, and regulatory constraints (consents, Rx-only flows) into clear steps and plain language.
• Build a cohesive design system: foundations, components, accessibility, motion; scale across web, app, and care ops tools.
• Prototype fast, validate smarter: Figma prototypes, moderated/unmoderated tests, event instrumentation, and A/B tests to learn quickly.
• Partner deeply: work with Clinical, Care Ops, Growth, and Engineering to ship on schedule and measure outcomes.
• Champion quality: sweat microcopy, states, and edge cases; make “hard things obvious” without losing warmth or brand.
• Build the function: establish rituals (critiques, research cadence, metrics reviews) and mentor contractors as we scale.

Customer Support

• Provide reliable coverage for core workflows, including processing and routing faxes; managing membership-related emails and patient communications; investigating and resolving failed payments; fulfilling and tracking product orders.
• Ensure accuracy, timeliness, and excellent service in every task, regardless of assignment.
• Support smaller projects when not providing coverage, such as process documentation and SOP updates, data entry, reporting, and workflow improvements.
• Collaborate with cross-functional teams to resolve operational issues quickly and effectively.
• Serve as a dependable, go-to resource who can adapt to new workflows and step in as needed.

Operations Support Specialist

People Operations

• Mission: ensure no one suffers from a treatable skin disease because of an access issue
• Honeydew: tech-forward dermatology platform delivering fast access to licensed specialists and treatments
• Stage: helped 20,000+ people, 5x YoY growth, backed by VC and top angels
• Opportunity: lead the people function and build HR as the company scales
• Work closely with the CEO and other functional leaders
• Building HR and People operations from the ground up
• Overseeing state-by-state employment compliance
• Owning compensation, benefits, and policy
• Creating a world-class recruiting process and pipeline
• Running performance and manager development
• Supporting leadership with org structure strategy
• Ensuring our people are well supported as we scale

Operations Lead

Growth Strategy – Operations Lead

Product Designer

Operations Support Specialist

Head of People