honeycomb.io

Support Engineer

• Provide thoughtful, expert technical guidance to Honeycomb’s users via our support channels, adhering to our SLAs and helping Honeycomb Support maintain and expand its best-in-class reputation.
• Operate with high autonomy; drive work to completion through persistence and follow-up. This role will be located in a new region for Honeycomb Support, and success requires being proactive, resourceful, and effective without constant peer or manager overlap.
• Be unabashedly cross-functional, working within Honeycomb to drive resolution and awareness of customer issues.
• Routinely author and update knowledge base articles, internal documentation, and other support content. Act as a resource for junior team members on more complex technical cases as needed. File issues and feature requests on behalf of customers, providing key context and flagging trends for our partners in Product and Engineering.
• Participate in rotations for emergency on-call support, coordinating with and escalating to our Engineering teams.
• Continuously keep up to date with Honeycomb technologies, product offerings, and emerging use cases.

Senior Technical Support Engineer

Technical Customer Success

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb
• Own the post-sales relationship for a portfolio of accounts based in the West Coast Region
• Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
• Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
• Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion
• Identify repeatable success patterns and scale best practices across the customer base
• Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
• Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos
• Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
• Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region

Senior Technical Customer Success Manager

Community Manager

• Design and run our advocacy engine – Architect a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more.
• Expand our Honeycomb Champions – Grow and evolve our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue.
• Level up the Pollinators community – Curate content, foster peer‑to‑peer support, promote engagement, and partner with Support to grow our 20k+ member public Slack community.
• Create new executive experiences – Collaborate on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights.
• Integrate advocacy across sales and marketing – Build lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating
• Own third‑party proof points – Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative.
• Operationalize & report impact – Define and measure KPIs that demonstrate mutual value for our business as well as our customers.

Senior Customer Advocacy and Community Manager

Full-stack Engineer

• What We’re Building
• Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
• Who We Are
• We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
• How We Work
• We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
• Little more about the team: As a Staff Product Engineer on the Explore team, you’ll be joining a growing product engineering team with a broad portfolio, helping us to build many of the core flows in the Honeycomb experience. Our ownership spans across the primary querying UI along with the family of results generated with each query, like data visualizations, Trace Waterfall, and Bubble Up. Check out our blog for more on some of our recent releases like Relational Fields.
• What you’ll do in the role:
• Own technical vision and meaningfully contribute to our product and technical roadmaps. Your questions, opinions and insight will inform our product roadmap. We’re invested in building exciting new features for our customers and striking the balance between robust functionality for our power users and approachability for new users. You’ll also drive a coherent technical vision for the team, and collaborate to set a technical roadmap that helps us navigate the landscape of new technologies, guide technology choice, and adopt best practices.
• Inform how we delivery quality software. You will write code across the full application stack, primarily in React, Typescript, and Golang. You’ll deliver impactful features and feature sets that add value for our customers, our team, and Honeycomb overall. You will also plan and lead complex, multi-team, long-term projects, balancing stakeholder needs, customer value, and technical excellence.
• Act as a force multiplier within and beyond the team. As a technical leader, you’ll have opportunities to mentor other engineers, including very senior and tenured engineers, in their roles and careers. You’ll pair, review code, and communicate daily with your team, give and receive thoughtful feedback on Pull Requests as you work in our shared code repositories, and act as a multiplier who shares knowledge and delegates to help others grow.
• Define and influence. You’ll influence company goals and strategy, potentially identifying new business growth opportunities. You’ll also work to define and model the team’s engineering brand, process, and patterns.

Senior Technical Support Engineer

Senior Technical Customer Success Manager

Senior Customer Advocacy and Community Manager

Staff Software Engineer - Explore