Senior Customer Advocacy and Community Manager

honeycomb.io

full-time

Posted on: 8/26/2025

Origin: • 🇺🇸 United States

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💰 $190,000 - $220,000 per year

Senior

SFDC

About the role

Design and run our advocacy engine – Architect a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more.
Expand our Honeycomb Champions – Grow and evolve our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue.
Level up the Pollinators community – Curate content, foster peer‑to‑peer support, promote engagement, and partner with Support to grow our 20k+ member public Slack community.
Create new executive experiences – Collaborate on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights.
Integrate advocacy across sales and marketing – Build lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating
Own third‑party proof points – Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative.
Operationalize & report impact – Define and measure KPIs that demonstrate mutual value for our business as well as our customers.

7+ years leading customer advocacy, dev‑tools community, or developer relations programs in high‑growth B2B SaaS
Builder’s mindset – Demonstrated success taking a program from zero → one → scale with minimal oversight.
Storytelling super‑powers – Ability to translate a deeply technical win into a human‑centered narrative that resonates with engineers and executives.
Revenue empathy – Proven track record partnering with Sales & CS to shorten sales cycles, unblock deals, and reduce churn via references and peer conversations.
Community craft – Hands‑on experience nurturing large user communities (Slack, Discord, forums) and measuring engagement health.
Data & process chops – Comfortable instrumenting Salesforce, Gainsight, Gong, G2, and social listening tools; you turn qualitative vibes into quantitative insights.
Executive presence – Confident facilitator who can host C‑level discussions, speak at conferences, and represent Honeycomb in third‑party communities.
Passion for developer culture – You genuinely enjoy hanging out where engineers hang out and can hold your own in conversations about modern software delivery.