Customer Success Engineer
CARTO
CloudSQL
Senior Technical Customer Success Manager
honeycomb.io
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $200,000 per year
Job Level
Senior
Tech Stack
CloudSQLTableau
About the role
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb
- Own the post-sales relationship for a portfolio of accounts based in the West Coast Region
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
- Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
- Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion
- Identify repeatable success patterns and scale best practices across the customer base
- Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
- Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
- Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
- Experience working with Enterprise customers in complex, cross-functional environments
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
- Organised, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care
- Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement
- Experience in observability, APM, monitoring, or DevOps platforms
- Based in PST or MST
- Bonus: Familiarity with SQL or data visualization tools (e.g., Mode, Looker, Tableau)
- Bonus: Understanding of the Enterprise SaaS subscription lifecycle and metrics like adoption, health, and renewals
