honeycomb.io

Senior Technical Customer Success Manager

honeycomb.io

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $170,000 - $200,000 per year

Job Level

Senior

Tech Stack

CloudSQLTableau

About the role

  • Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb
  • Own the post-sales relationship for a portfolio of accounts based in the West Coast Region
  • Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
  • Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
  • Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion
  • Identify repeatable success patterns and scale best practices across the customer base
  • Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
  • Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos
  • Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
  • Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
  • Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
  • Experience working with Enterprise customers in complex, cross-functional environments
  • Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
  • Organised, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care
  • Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement
  • Experience in observability, APM, monitoring, or DevOps platforms
  • Based in PST or MST
  • Bonus: Familiarity with SQL or data visualization tools (e.g., Mode, Looker, Tableau)
  • Bonus: Understanding of the Enterprise SaaS subscription lifecycle and metrics like adoption, health, and renewals