Honey Birdette

Sales

• Deliver exceptional customer service to ensure client satisfaction.
• Strive to meet and exceed sales targets and KPIs making meaningful contributions to the team’s overall performance.
• Achieve lingerie, toy, and bondage sales goals.
• Grow clienteling and IG followers outreach.
• Read Honey Communications to develop and maintain in-depth product knowledge to competently and confidently address client inquiries and provide recommendations.
• Cultivate strong relationships with clients, team members, and management to create a positive work environment.
• Attend training sessions and complete “The Hive” tasks to ensure alignment with the Honey Birdette vision.
• Assist in maintaining a visually appealing and well-organized, operationally sound store environment, including restocking merchandise and keeping displays clean and tidy.
• Maintain and exhibit strong product knowledge to upsell, style, and deliver premium client experiences.
• Resolve any client complaints with a sense of diplomacy and urgency to create maximum client satisfaction, escalating to a Boutique Manager, if necessary.
• Uphold and adhere to all company policies and operational procedures.

Sales Associate

Manager

• Provide excellent customer service to all customers.
• Support Team in building an effective clienteling program and grow IG followers.
• Lead Team to deliver weekly sales goals in toys, bondage, lingerie.
• Seek to understand Customer issues, expectations and needs; anticipate and act with urgency.
• Ensure Customer complaints managed via the Customer complaint policy and implement improvement plans.
• Deliver on commitments to internal and external Customers upholding integrity.
• Support all Boutique events to ensure creation of a positive Customer experience.
• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving.
• Uphold a culture of feedback to enhance and keep the Team motivated and developing within the Boutique.
• Create a safe work environment and exercise duty of care, including submitting incident reports via The Hive.
• Support Boutique Manager in store operations, visual merchandising, sales generation and team development.
• Ensure Teams follow scheduling expectations and meet state and federal employment laws and regulations.
• Participate in the performance management cycle with the Team.
• Ensure presentation is always immaculate through policies, procedures and relevant tools.
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans.
• Communicate business directives, marketing campaigns, sale set ups and operational changes.
• Uphold a high expectation of 48-hour response time on all emails and ensure timely completion of banking and Customer orders.
• Undertake other duties as required to ensure the smooth running of the boutique.

Sales Associate

Sales Associate

Boutique Assistant Manager