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Customer Service Agent
Honey BirdetteCustomer Service Agent at Honey Birdette assisting customers with their needs through various channels. Delivering a premium customer experience in hybrid working conditions.
About the role
Key responsibilities & impact- Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience.
- Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests.
- Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email.
- Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction.
Requirements
What you’ll need- Minimum 2 years’ experience in Retail or Online Customer Service environment.
- Customer experience driven, communications expert with positive outcomes at front of mind.
- Bubbly attitude, people orientated, and open minded.
- Proven experience in fast paced working environment with ability to achieve set KPI’s.
- Experience in working across multiple systems at one time.
- Ability to understand and utilise company policies & processes.
- Enjoys collaborating with broader teams to achieve high commercial outcomes.
- Ability to deescalate situations and turn a potential negative experience into a positive one.
- Calm under pressure with proven ability to work within deadlines.
- Ability to work autonomously & within a team environment.
Benefits
Comp & perks- Flexible availability including late nights, weekends, and public holidays.
- Equal opportunity employer valuing diversity.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceZendeskRetail ExperienceOnline Customer ServiceMulti-Channel Communication
Soft Skills
Positive AttitudePeople OrientedCalm Under PressureOpen MindedDeescalation Skills