Customer Service Agent

Honey Birdette

Customer Service Agent at Honey Birdette assisting customers with their needs through various channels. Delivering a premium customer experience in hybrid working conditions.

Posted 7/3/2026full-timeLos Angeles • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support management through effective communication and problem-solving skills, ensuring a premium customer experience while meeting KPIs. Proficient in utilizing multiple systems to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Support ManagementKPI AchievementEffective CommunicationProblem-SolvingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceZendeskRetail ExperienceOnline Customer ServiceMulti-Channel Communication

Soft Skills

Positive AttitudePeople OrientedCalm Under PressureOpen MindedDeescalation Skills

Industry Keywords

Customer ExperienceFast Paced EnvironmentCompany PoliciesOperational EfficiencyCommercial Outcomes

About the role

Key responsibilities & impact

Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience.
Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests.
Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email.
Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction.

Requirements

What you’ll need

Minimum 2 years’ experience in Retail or Online Customer Service environment.
Customer experience driven, communications expert with positive outcomes at front of mind.
Bubbly attitude, people orientated, and open minded.
Proven experience in fast paced working environment with ability to achieve set KPI’s.
Experience in working across multiple systems at one time.
Ability to understand and utilise company policies & processes.
Enjoys collaborating with broader teams to achieve high commercial outcomes.
Ability to deescalate situations and turn a potential negative experience into a positive one.
Calm under pressure with proven ability to work within deadlines.
Ability to work autonomously & within a team environment.

Benefits

Comp & perks

Flexible availability including late nights, weekends, and public holidays.
Equal opportunity employer valuing diversity.