Honest Market Brasil

Franchise Consultant

Honest Market Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Act as a technical consultant for franchisees and partners, understanding their needs and supporting customized retail solutions.
  • Develop and maintain long-term relationships with franchisees through online and occasional in-person meetings, ensuring satisfaction and the successful implementation of projects.
  • Effectively overcome objections, ensuring ongoing franchisee satisfaction by providing proactive support to maximize solution adoption and success;
  • Define and implement relationship cadences to ensure portfolio growth and retention;
  • Align with the client on objectives to be achieved by the next meeting;
  • Suggest improvements to workflows, the franchisee success journey, action playbooks, and other area processes;
  • Analyze scores and satisfaction metrics via each franchisee's Yungas platform to assess their progress in the journey;
  • Occasional visits to points of sale.

Requirements

  • Experience with franchising
  • Excellent verbal and written communication
  • Intermediate Microsoft Office skills
  • Focused on implementation and process improvement
  • Strong analytical and quantitative skills
Benefits
  • Transportation allowance (VT)
  • Meal allowance (VR)
  • Life insurance
  • Paid vacation
  • Gympass (optional)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officeanalytical skillsquantitative skillsprocess improvement
Soft Skills
verbal communicationwritten communicationrelationship managementproblem-solving