Homeward

Real Estate Transaction Support Specialist – Part-Time

Homeward

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $28 per hour

Job Level

Junior

About the role

  • Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets.
  • During normal business hours, route calls to the appropriate team member.
  • During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.
  • Become an expert in all Homeward processes to be able to support agents and customers.
  • Proficient understanding of Salesforce to provide necessary support for contract management.
  • Strong ability to read and understand contracts and Homeward offer instructions for states assigned.
  • Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.
  • Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing.
  • Review & Sign all incoming contracts and amendments.
  • Strong technical skills to manage workload and communication across multiple platforms.
  • Attend weekly 1-1 with Team Lead or Manager.
  • Attend regular team syncs and trainings.
  • Log detailed and accurate notes, and keep systems and records up to date.
  • Proficient in e-signature programs such as Docusign, Authentisign, and dotloop.

Requirements

  • 1+ years real estate, mortgage, or prop-tech experience preferred
  • Call center or customer service experience preferred
  • Exceptional organizational skills
  • Impeccable written and verbal communication skills
  • Strong time-management and project management skills
  • Keen attention to detail
  • An intrinsic desire to serve customers and provide a delightful, seamless experience
  • The drive to be a part of innovation and a growing team
  • An ability to remain calm and focused under pressure
Benefits
  • Remote-first environment (our Headquarters are in Austin, TX)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcecontract managemente-signature programsDocusignAuthentisigndotloop
Soft Skills
organizational skillswritten communicationverbal communicationtime-managementproject managementattention to detailcustomer serviceability to remain calm under pressure