HomeTrust Bank

Customer Support

• Lead the customer experience through providing service to Oaken customers.
• Develop and maintain strong relationships with customers through telephone, email, and scheduled visits.
• Attend conferences and local community events and respond to all inquiries.
• Identify potential sales opportunities, acquire, and retain customers.
• Ensure optimum servicing to clients (Oaken and HTC) by promptly and accurately responding to customer inquiries.
• Identify cross-selling opportunities with particular attention on business retention and revenue generation.
• Proactively solicit and identify sales opportunities.
• Research and identify sources for potential new customers.
• Assist clients in completing applications for Oaken Financial deposit products accordingly.
• Build and maintain relationships with clients.
• Solicit and monitor customer feedback, identify gaps, provide recommendations for timely solutions to enhance customer experience.
• Fully in-person position, with in-class training provided.

Customer Service Specialist