Hometown Tickets, LLC

Product Manager

• Own Hometown’s fan and mobile experiences.
• Lead work across native apps and mobile web experiences.
• Ensure they connect seamlessly with Box Office, Engage, payments, reporting, and other school-facing workflows.
• Define where Hometown should go and identify highest-value opportunities.
• Lead cross-functional teams from discovery through measurable business results.
• Use fan behavior and purchase data to create more value for schools, increase engagement, and unlock new revenue opportunities.

Product Manager, Fan & Mobile Experiences

Customer Success Manager

• Own a portfolio of customer accounts and serve as the primary strategic relationship manager
• Develop trusted relationships with athletic directors, administrators, and key stakeholders
• Lead onboarding transitions and ongoing customer engagement throughout the customer lifecycle
• Conduct seasonal planning meetings, business reviews, and end-of-year reviews with customers
• Drive product adoption and promote best practices across Hometown solutions.
• Monitor customer health, identify risks early, and execute retention strategies
• Own renewal conversations and partner with Sales on expansion and cross-sell opportunities
• Maintain accurate customer records, success plans, and activity in Salesforce
• Analyze customer data to identify trends, risks, and opportunities
• Partner with Product, Support, Professional Services, and Sales to resolve customer needs
• Represent Hometown at customer events, conferences, and on-site meetings as needed
• Consistently deliver an exceptional customer experience aligned with Hometown's HERO values