Customer Success Manager

Hometown Tickets, LLC

Client Success Manager managing customer relationships and driving product adoption at Hometown. Leading customer engagement and supporting athletic departments in achieving their goals through innovative solutions.

Posted 7/24/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship building, customer engagement, and data analysis to drive product adoption and retention strategies. Proficient in managing renewals and executing upsell and cross-sell opportunities while maintaining accurate records in Salesforce.

Highest-signal resume keywords

Customer Success ManagementRelationship ManagementSalesforce ProficiencyRenewal ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementSaaSEdTechData AnalysisRenewal ManagementUpsell StrategiesCross-Sell StrategiesBusiness ReviewsCustomer Engagement

Soft Skills

Consultative CommunicationRelationship BuildingIndependent WorkPrioritizationCustomer Experience

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Customer LifecycleProduct AdoptionStakeholder EngagementCustomer Health MonitoringHERO Values

About the role

Key responsibilities & impact

Own a portfolio of customer accounts and serve as the primary strategic relationship manager
Develop trusted relationships with athletic directors, administrators, and key stakeholders
Lead onboarding transitions and ongoing customer engagement throughout the customer lifecycle
Conduct seasonal planning meetings, business reviews, and end-of-year reviews with customers
Drive product adoption and promote best practices across Hometown solutions.
Monitor customer health, identify risks early, and execute retention strategies
Own renewal conversations and partner with Sales on expansion and cross-sell opportunities
Maintain accurate customer records, success plans, and activity in Salesforce
Analyze customer data to identify trends, risks, and opportunities
Partner with Product, Support, Professional Services, and Sales to resolve customer needs
Represent Hometown at customer events, conferences, and on-site meetings as needed
Consistently deliver an exceptional customer experience aligned with Hometown's HERO values

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
1-2+ years of experience in Customer Success, Account Management, SaaS, EdTech, or a related field.
Strong relationship management and consultative communication skills
Experience managing renewals, customer adoption, and executive business reviews
Experience with an upsell and cross-sell motions: discovery to demo to close
Experience using Salesforce or similar CRM platforms
Ability to manage multiple priorities while working independently in a fast-paced environment.

Benefits

Comp & perks

Flexible PTO with no annual maximum.
13 holidays and extended winter break.
401(k) - up to 4% match.
Medical, dental, and vision insurance plans offered.
Employer HSA contribution.
Opportunities for virtual and in-person collaboration/social events.