Homes 4 Rent

Resident Maintenance Manager

Homes 4 Rent

full-time

Posted on:

Location Type: Office

Location: Greensboro • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,155 - $100,000 per year

About the role

  • Oversees all occupied maintenance operations and related expense management within a district.
  • Supervises Field Maintenance Technicians and Resident Maintenance teams.
  • Leads the end-to-end occupied maintenance process from maintenance request intake and assessment through assignment, vendor scheduling, and resolution to ensure timely, efficient, and high-quality service delivery.
  • Drives resident satisfaction, meeting occupied maintenance operational KPIs.
  • Leverages data and reporting to drive operational decision-making.
  • Owns the financial performance of assets to ensure maintenance work meets company standards for cost efficiency, quality, and timeliness.
  • Manages a team responsible for occupied maintenance operations and logistics.
  • Accountable for hiring, onboarding, and training team members.
  • Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
  • Oversees cost-effective management of resources, KPIs and Financials of each asset.
  • Ensures that the organizational systems, programs, policies and procedures are implemented as required; ensures that occupied maintenance activities are kept to company processes, goals, and strategy.
  • Communicates objectives and provides oversight of metrics to guide the Maintenance Teams toward achieving desired outcomes.
  • Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
  • Oversees and assists in the preparation of purchase orders for turn cost approval by Director of Property Operations or Regional Vice President, as needed by amount.
  • Adheres to and provides oversight of a quality control program to evaluate Resident Maintenance Team performance and ongoing training; serves as a quality control manager assisting scope of work and areas of operations; ensures that staff follows the Company Standards when replacing components in Company owned properties.
  • Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
  • Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance.
  • Reviews bids, analyzes scopes of work, and identifies cost savings opportunities to ensure value of service and proper allocation of resources.
  • Communicates vendor deficiencies to appropriate parties and ensures that all infractions are properly documented.
  • Leads meetings aligned with seasonal and operational trends to proactively address business needs.
  • Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
  • Conducts periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms to ensure cleanliness and proper inventory management.
  • Supports semi-annual cycle counts of storage inventory.

Requirements

  • High school diploma/GED required
  • Bachelor’s degree or technical training certification preferred
  • Minimum five (5) years of progressive operations or multi-unit leadership experience required
  • Experience in a field-based or property management environment preferred
  • Experience leading teams required
  • Scheduling, dispatching, or resource allocation experience strongly preferred
  • Valid driver's license and satisfactory driving record required
  • Keen understanding of operations and/or property management, including the ability to assess operational strengths and weaknesses, recognize cost savings opportunities, and implement processes for improved efficiency, service, profitability, and growth
  • Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment
  • Technically savvy with the ability to leverage systems and tools effectively.
  • Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making
  • Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook) required
  • Solid planning, organizing, negotiating, and leadership/supervisory skills; ability to focus and align teams around initiatives and facilitate progressive change
  • Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred
  • Strong staffing, development, and appraisal skills
  • Entrepreneurial spirit and willingness to take prudent risks
  • Excellent verbal, written, and presentation skills
  • Solid customer service, quality, and results orientation
  • Ability to interact effectively at all levels and break down barriers across departments and diverse cultures
  • Ability to be an effective member of and lead project teams
  • Must be able to operate a motor vehicle
  • Must be able to lift/carry: 50 pounds to waist height 50 pounds to shoulder height 20 pounds above the head
Benefits
  • Employees have the opportunity to participate in medical, dental and vision insurance;
  • flexible spending accounts and/or health savings accounts;
  • dependent savings accounts;
  • 401(k) with company matching contributions;
  • employee stock purchase plan;
  • tuition reimbursement program;
  • 9 paid holidays per year;
  • paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproperty managementresource allocationdata analyticsfinancial statementsP&L reportsbudget managementresidential maintenance operationsmaintenance toolsquality control
Soft Skills
leadershipteam managementcommunicationplanningorganizingnegotiatingcustomer serviceresults orientationproblem-solvinginterpersonal skills
Certifications
high school diplomaGEDBachelor’s degreetechnical training certificationOSHA safety certification