Homeless Children's Network

Clinical Operations

• Manage and monitor contract deliverables, productivity expectations, and year-to-date targets across assigned programs
• Track program performance and identify trends, risks, and opportunities related to billing, utilization, and service delivery
• Collaborate with the Program Director and executive team to ensure program compliance, sustainability, and alignment with organizational goals
• Conduct regular 1:1 check-ins with clinicians to review monthly targets, caseload progress, and workflow challenges
• Facilitate supportive yet accountable conversations with clinicians who are falling behind targets, partnering to identify strategies and solutions
• Build strong rapport and trust with staff while maintaining clear boundaries and role clarity
• Manage day-to-day program operations, including workflow coordination and problem-solving
• Facilitate monthly team meetings to: Share updates on year-to-date productivity and contract targets, Provide program updates and organizational communications, Engage staff in identifying and closing perceived gaps in billing or service delivery
• Work closely with the Program Director to understand and operationalize program vision and priorities
• Communicate program goals and expectations to staff in clear, accessible, and motivating ways
• Oversee a community mental health program that provides trainings and workshops to external partners and community sites

Clinical Program Manager

Counselor

• Offer one-on-one counseling or group counseling sessions for clients dealing with substance use issues.
• Offer collateral support to family and significant persons, as directed by LPHA.
• Provide emotional support, coping strategies, and behavioral management techniques.
• Support clients in addressing personal or social problems that may impact their substance use.
• Contributes to clinical assessment by gathering information as directed by the LPHA, who will be leading the intake and assessment process.
• May contribute to screening and client intakes as appropriate.
• Contributes to the development of strength-based Treatment Plans of Care for each client and consistently monitor progress.
• Will continuously re-assess and monitor client’s well-being and functioning and collaborate with LPHA in updating assessment and treatment plan as needed.
• Educate clients and their families about substance use disorders, mental health disorders, treatment options, and coping strategies.
• Promote wellness and help clients develop long-term strategies for managing their substance use and mental health.
• Provide case management and care coordination support to client and family in collaboration with the case manager.
• Maintain accurate and up-to-date client records, including treatment plans, progress notes, and session details.
• Submit documentation for LPHA to review and approve in a timely manner per DHCS and agency standards.
• Participate in bi-weekly JABALI Service Network meetings.

Drug and Addiction Counselor

QA Engineer

• Ensuring that HCN charts are audit-ready, organized in electronic and physical files, and meet city, state and federal compliance standards.
• Running Operations Reports in AVATAR and updating internal documentation tracking systems
• Holding weekly drop-in assistance times for clinicians who need tutoring in documentation
• Providing training to staff and interns on documentation standards and best practices, including contributing to and updating the clinical training manual.
• Ongoing chart review-both paper and electronic records in AVATAR
• Attendance at staff meetings
• Attending meetings and trainings as required by SFDPH
• Weekly supervision with QA Associate Director
• Weekly Program Utilization Review and Quality Control (PURQC) Committee meeting with Quality Associate Director.
• Assist with monthly onsite peer chart review with clinical staff and interns

Clinical Program Manager

Drug and Addiction Counselor

Clinical Quality Assurance Associate