Homeless Children's Network

Program Officer

• Provide end-to-end oversight of program goals/objectives and deliverables, ensuring 100% achievement of annual deliverables through ongoing monitoring, regulation, and performance management.
• Deliver weekly data-driven reports to the CEO.
• Develop and implement the strategic direction for all programs.
• Collaborate with the executive team to shape the organization's long-term strategic vision.
• Lead the development of new programs and services to meet emerging needs within the community.
• Ensure compliance with all relevant regulations, policies, and ethical standards.
• Monitor program budgets to ensure resources are allocated effectively and financial objectives are met.
• Build and maintain strong relationships with key stakeholders, including funders, community partners, and government agencies.
• Prepare and present regular reports to the CEO, board of directors, and funders.

Chief Program Officer – CPO

Program Manager

• Oversee the daily operations of all HCN programs to ensure high-quality, efficient, and consistent service delivery.
• Monitor program goals, objectives, contractual deliverables, and performance metrics to ensure successful execution.
• Develop systems to track program progress, identify operational challenges, and implement timely corrective actions.
• Support Program Directors in maintaining consistent operational practices across all programs.
• Ensure programs maintain readiness for audits, monitoring visits, and contract compliance reviews.
• Coordinate cross-program collaboration to improve efficiency, communication, and client outcomes.
• Identify opportunities for continuous quality improvement and operational innovation.
• Monitor program performance using established data dashboards and performance indicators.
• Review operational reports and program data to identify trends, risks, and opportunities for improvement.
• Ensure timely completion of program deliverables, reporting requirements, and documentation.
• Work with Program Directors to develop corrective action plans when performance concerns arise.
• Promote accountability through regular operational meetings, follow-up, and performance monitoring.
• Coordinate with Development and Grants teams to provide operational information needed for reporting and grant implementation.
• Provide day-to-day leadership, coaching, and operational guidance to Program Directors and supervisory staff.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Support onboarding, training, and professional development initiatives for program leadership.
• Assist in evaluating operational effectiveness and staff performance.
• Promote effective communication and collaboration across departments.
• Ensure all programs comply with funding requirements, regulatory standards, organizational policies, and ethical guidelines.
• Monitor documentation practices and operational procedures to ensure quality and consistency.
• Partner with Quality Assurance, Compliance, and Clinical Leadership to address operational deficiencies.
• Assist with the implementation of corrective action plans resulting from audits or monitoring activities.
• Maintain awareness of changing regulations affecting program operations.
• Monitor program operational expenditures in collaboration with Program Directors.
• Support responsible utilization of program resources while maintaining service quality.
• Assist in forecasting operational needs, staffing requirements, and resource allocation.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Identify operational risks affecting program performance or client services.
• Implement strategies to minimize operational disruptions.
• Ensure appropriate incident reporting, documentation, and follow-up procedures are consistently followed.
• Promote a safe environment for clients, staff, and community partners.

Chief Program Officer – CPO

Director of Program Operations