Director of Program Operations

Homeless Children's Network

Director of Program Operations at Homeless Children’s Network ensuring operational performance of clinical programs and service delivery. Collaborating with leadership to improve program effectiveness and compliance.

Posted 7/2/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the daily operations of all HCN programs to ensure high-quality, efficient, and consistent service delivery.
Monitor program goals, objectives, contractual deliverables, and performance metrics to ensure successful execution.
Develop systems to track program progress, identify operational challenges, and implement timely corrective actions.
Support Program Directors in maintaining consistent operational practices across all programs.
Ensure programs maintain readiness for audits, monitoring visits, and contract compliance reviews.
Coordinate cross-program collaboration to improve efficiency, communication, and client outcomes.
Identify opportunities for continuous quality improvement and operational innovation.
Monitor program performance using established data dashboards and performance indicators.
Review operational reports and program data to identify trends, risks, and opportunities for improvement.
Ensure timely completion of program deliverables, reporting requirements, and documentation.
Work with Program Directors to develop corrective action plans when performance concerns arise.
Promote accountability through regular operational meetings, follow-up, and performance monitoring.
Coordinate with Development and Grants teams to provide operational information needed for reporting and grant implementation.
Provide day-to-day leadership, coaching, and operational guidance to Program Directors and supervisory staff.
Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
Support onboarding, training, and professional development initiatives for program leadership.
Assist in evaluating operational effectiveness and staff performance.
Promote effective communication and collaboration across departments.
Ensure all programs comply with funding requirements, regulatory standards, organizational policies, and ethical guidelines.
Monitor documentation practices and operational procedures to ensure quality and consistency.
Partner with Quality Assurance, Compliance, and Clinical Leadership to address operational deficiencies.
Assist with the implementation of corrective action plans resulting from audits or monitoring activities.
Maintain awareness of changing regulations affecting program operations.
Monitor program operational expenditures in collaboration with Program Directors.
Support responsible utilization of program resources while maintaining service quality.
Assist in forecasting operational needs, staffing requirements, and resource allocation.
Identify opportunities to improve operational efficiency and reduce unnecessary costs.
Identify operational risks affecting program performance or client services.
Implement strategies to minimize operational disruptions.
Ensure appropriate incident reporting, documentation, and follow-up procedures are consistently followed.
Promote a safe environment for clients, staff, and community partners.

Requirements

What you’ll need

Master’s degree in Public Administration, Social Work, Business Administration, or a related field.
Minimum of 10 years of experience in program management, with at least 5 years in a senior leadership role.
Proven ability to lead and manage diverse teams, develop strategic initiatives, and execute complex projects.
Strong ability to evaluate program effectiveness, interpret data, and make informed decisions.
Excellent written and verbal communication skills, with the ability to engage and influence a wide range of stakeholders.
Creative and strategic thinker with the ability to develop innovative solutions to complex challenges.
Demonstrated ability to work effectively with diverse populations and a commitment to equity and inclusion.

Benefits

Comp & perks

Health, Dental, and Vision insurance
Commuter stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program EvaluationPerformance Metrics MonitoringCorrective Action PlanningOperational ReportingResource AllocationData Dashboard UtilizationContract ComplianceQuality Improvement StrategiesOperational Risk ManagementIncident Reporting

Soft Skills

Excellent CommunicationCreative Problem SolvingTeam LeadershipCollaborationCommitment to Equity and Inclusion

Certifications

Master’s Degree in Public AdministrationMaster’s Degree in Social WorkMaster’s Degree in Business Administration