Homebase (YC W21)

Director of Revenue Operations

Homebase (YC W21)

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$152,000 - CA$178,500 per year

Job Level

Lead

About the role

  • Own the GTM stack architecture end-to-end (CRM, marketing automation, CS tooling, analytics): define the vision, roadmap, and evolution of the ecosystem.
  • Design scalable data models + workflows that support high-volume, high-velocity GTM execution (clean objects, definitions, lifecycle stages, routing, governance).
  • Deliver a true revenue “source of truth”: consistent metric definitions, reconciled reporting, and dashboards that GTM leaders trust weekly.
  • Move the org from reporting → prediction → recommendation by embedding insights directly into workflows (what’s happening, why, and what to do next).
  • Lead cross-functional change across Sales, Marketing, CS, Support, Product, and Finance—balancing speed, adoption, and trust.
  • Build automation that removes friction for customer-facing teams (hand-offs, routing, enrichment, lifecycle comms, forecasting hygiene).
  • Run the operating rhythm: pipeline + forecast hygiene, weekly business reviews, experiment tracking, and continuous improvement loops.
  • Scale the function: hire, coach, and develop RevOps talent as the business grows—designing leverage, not busywork.

Requirements

  • 10+ years in Revenue Operations, GTM Systems, BizOps, or related roles in high-growth SaaS.
  • Proven track record building and evolving complex GTM tech stacks (selection, integration, configuration, governance, adoption).
  • Deep familiarity with Sales, Marketing, and Customer Success workflows and the messy reality of handoffs.
  • Proven ability to lead a lean, resourceful team that is AI/automation-powered.
  • Strong technical fluency: CRM architecture, data models, automation, attribution/analytics, and operational instrumentation.
  • Demonstrated ability to lead cross-functional change and deliver measurable improvements in velocity, conversion, and predictability.
  • Experience managing and developing RevOps professionals (or owning a function that later scaled).
Benefits
  • Ownership & Savings: Stock options + TFSA/RRSP with 4% company match
  • Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents
  • Time Flexibility: Flex time off + company holidays + designated focus periods
  • Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)
  • Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
  • Protection Plans: Life insurance + short/long-term disability coverage
  • Workspace Perks: Meals provided, team offsites, and Customer Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GTM stack architecturedata modelsworkflowsCRM architectureautomationattributionanalyticsoperational instrumentationreportingforecasting
Soft Skills
leadershipcross-functional change managementcoachingteam developmentcommunicationtrust buildingproblem-solvingadaptabilitystrategic thinkingcollaboration