Home Care Delivered

Customer Support

• Communicates with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner.
• Properly documents and notes all orders with actions taken and other pertinent information.
• Maintains current knowledge of, and adhere to the company's product formularies.
• Demonstrates knowledge of insurance procedures and regulations and be able to discuss them with customers, medical professionals, and caregivers as they relate to specific customer policies.
• Executes all tasks required to accurately assist customers in receiving products for all conditions serviced by HCD.
• Meets & maintains department productivity standards as communicated by the Customer Service Management team.
• Maintains acceptable QA Standards on calls as measured by Customer Service Leadership team.
• Performs all other duties as assigned, which may vary at any time with or without notice.
• Cooperates with internal and external investigations, reviews and audits.
• Engages in good faith reporting of compliance concerns.
• Participates in annual and ad hoc compliance training.
• Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements & policies, and HCD's Compliance Program & Standards; including but not limited to; maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPPA) in accordance with HIPPA regulations.

Customer Service Representative I