Customer Service Representative I

Home Care Delivered

Customer Service Representative coordinating shipment of medical supplies for Home Care Delivered. Engaging with customers and ensuring compliance with company policies and procedures.

Posted 5/30/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Communicates with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner.
Properly documents and notes all orders with actions taken and other pertinent information.
Maintains current knowledge of, and adhere to the company's product formularies.
Demonstrates knowledge of insurance procedures and regulations and be able to discuss them with customers, medical professionals, and caregivers as they relate to specific customer policies.
Executes all tasks required to accurately assist customers in receiving products for all conditions serviced by HCD.
Meets & maintains department productivity standards as communicated by the Customer Service Management team.
Maintains acceptable QA Standards on calls as measured by Customer Service Leadership team.
Performs all other duties as assigned, which may vary at any time with or without notice.
Cooperates with internal and external investigations, reviews and audits.
Engages in good faith reporting of compliance concerns.
Participates in annual and ad hoc compliance training.
Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements & policies, and HCD's Compliance Program & Standards; including but not limited to; maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPPA) in accordance with HIPPA regulations.

Requirements

What you’ll need

High School Diploma or GED
Call Center experience is required, preferably in a customer service role
Medical experience is helpful. Medical office, CNA, etc.
MS Office knowledge
Preference given to bilingual candidates

Benefits

Comp & perks

Medical/Dental/Vision Insurance
Health Savings Account
Life Insurance
401K Plan
Paid Holidays
Competitive PTO schedule that includes vacation, sick, and personal days
Paid training
Casual dress code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencemedical experienceMS Office knowledge

Soft Skills

communicationprofessionalismcustomer serviceattention to detailproblem-solving

Certifications

High School DiplomaGED