HOLY

Customer Service Agent

HOLY

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers.
  • When problems arise, you get to the bottom of them and find the best solution for the customer.
  • You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
  • Internal team communication: You are the voice for our customers within the company and ensure that our customers' feedback is communicated to the team internally.
  • This enables us to continuously optimize our service.
  • Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience.

Requirements

  • Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns.
  • Native Polish speaker with excellent English proficiency.
  • You don't run away from challenges, but always find the best solution for customers.
  • Strong team spirit, because only as a team can we continuously develop HOLY.
  • You are willing and able to work at weekends.
  • Ideally, you have already worked with Shopify and other customer service tools.
Benefits
  • A successful and growing company: Join a company that has been growing profitably and quickly for the last 36+ months and have just raised a series B, while many other e-commerce companies are struggling.
  • Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.
  • Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
  • Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.
  • Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
  • Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.
  • Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.
  • How we support your growth: flexible hours, 28 vacation days, 30 work-from-abroad days, €1,500 learning budget, Urban Sports Club membership, public transport subsidy, and biannual 360° feedback tied to your compensation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproblem solvingproactive serviceteam spiritcommunication