Student Accounts Administrator
Holy Family Institute
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Play a critical role in leading the financial operations of the Student Accounts office at Holy Family University.
- Responsible for supervising staff and student workers, setting direction and leadership through a student-first perspective.
- Overseeing all internal and external communication, policy, and reporting processes.
- Ensuring quality customer service in all things.
- Work closely with students, parents, staff, and various campus departments to ensure accurate and timely billing, collection of tuition and fees, and the seamless operations of the Student Accounts office.
- Serve as a point of contact for elevated situations involving students, parents, and staff regarding inquiries related to tuition, fees, billing, and payments.
- Review informal appeals and special situations that result in resolving billing issues and answer questions concerning tuition charges, financial holds, and account balances.
- Maintain accurate records of student financial transactions and ensure compliance with institutional policies and procedures.
- Assist in the development, implementation, and enforcement of policies and procedures related to student billing, payments, and collections.
Requirements
- Bachelor's degree in Accounting, Business Administration, Finance, or a related field
- Minimum of 5 years of experience in a financial or administrative role, preferably in a higher education setting.
- Experience with financial software systems (preferably Colleague) and Microsoft Office Suite.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent customer service and communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong knowledge of student account management, billing processes, and financial regulations within higher education.
- Ability to work collaboratively with a diverse group of students, parents, and staff.
- Familiarity with FERPA (Family Educational Rights and Privacy Act) and other relevant student privacy and financial regulations.
- Ability to handle confidential information with discretion.
Benefits
- Medical, prescription, dental and vision
- Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
- Half-Day Fridays: Enjoy half day Fridays in the summer
- 403(b) Retirement: Discretionary match up to 5%; vested immediately
- Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break
- Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount
- Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial operationsstudent account managementbilling processesfinancial regulationsanalytical skillsproblem-solving skillsattention to detailpolicy developmenttuition collectionrecord maintenance
Soft Skills
leadershipcustomer servicecommunication skillscollaborationprioritizationdiscretionadaptabilityorganizational skillsinterpersonal skillsconflict resolution