ServiceNow Business Analyst
NTT DATA Romania
CloudCyber SecurityITSMServiceNow
IT ServiceNow Business Analyst (Hybrid)
Holland & Knight LLP
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityITSMServiceNow
About the role
- Collaborate with stakeholders to gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
- Conducting feasibility reviews and analysis to include cost-benefit analysis and reporting on the same.
- Evaluate business processes to identify and report on opportunities for improvement.
- Conduct, manage and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
- Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
- Conduct business process modeling audits for the organization and identify opportunities for optimization.
- Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
- Facilitate meetings, trainings and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
- Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
- Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables and resource needs.
- Participates in user acceptance testing and validation of designed solutions.
- Special projects and duties as assigned
Requirements
- Excellent oral and written communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
- Excellent problem-solving skills that enable you to hear a problem and identify unspoken or nuanced issues.
- Strong analytical and conceptual thinking skills
- Strong facilitation skills with the ability to explain difficult concepts to non-technical stakeholders
- Excellent documentation, presentation and process modeling skills
- Bachelor's degree in Information Technology, Business, Project Management or related field.
- 5+ years of experience with hands-on experience in business analysis, business operation, project management or related field.
- Experience working on large scale projects as well as handling day-to-day operational requests from the business
- Understanding of project management methodologies and software development lifecycle
- Knowledge and/or experience with ServiceNow
- Understanding of the legal industry
