Business Analyst

• Facilitate change management by translating business needs into functional specifications
• Collaborate with business units to design and test system updates
• Handle user access requests and conduct quarterly access reviews
• Ensure timely communication and escalation of issues across stakeholders
• Monitor system workflows daily for errors and bugs; triage and resolve issues using established processes
• Manage and track support tickets with vendors and internal teams
• Support the System Administrator in day-to-day application management
• Generate weekly and monthly reports on system performance and usage
• Perform other duties as assigned

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