Business Analyst
TechTrueUp
IT Business Analyst - Hybrid
Holland & Knight LLP
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- The BA will be responsible for understanding business problems, eliciting and analyzing requirements, assisting in business case development, performing research, and evaluating and proposing solutions while collaborating with technical and business teams, both within and outside the context of IT projects.
- The BA will contribute to testing, training, change management, and other activities.
- This position offers a hybrid schedule, providing flexibility to work from home or the office. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and firm-sponsored events.
- Key Responsibilities Include: Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
- Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
- Facilitate and manage business requests, setting proper stakeholder and user expectations
- Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
- Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills – with subtlety, tact, and diplomacy
- Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
- Assist project stakeholders in communication, training, or change management
- Organize, coordinate, and manage work efforts and/or projects
- Use tools for eliciting requirements: brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
- Collaborate with team members and other resources to establish creative and effective solutions to business problems
- Analyze and design business processes and workflows
- Collaborate with BA teammates, EPMO, and others to establish consistent and efficient work processes
- Occasional travel to other offices
- Additional duties may be assigned
Requirements
- Minimum of 5 years of business analysis experience
- In-depth knowledge of the legal industry and software applications, including iManage Desksite and FileSite, Microsoft Office suite, WorkShare, and SharePoint
- Proven communication, interpersonal, and presentation skills
- Ability to understand customer needs and expectations, provide excellent client service in direct and indirect manner, and fulfill customer expectations
- Ability to understand and develop complex business processes and map workflows
- Ability to understand and develop data flow diagrams
- Ability to successfully interface with personnel at all levels within the Firm
- Experience working directly with end users, vendors, and technical team members
- Experience working with teams in various locations
- Detail oriented, analytical, and inquisitive
- Ability to be self-critical, to offer constructive feedback to and accept direct feedback from others
- Ability to adapt to a changing environment
- Ability to maintain confidentiality
- Ability to work both independently or collaboratively, producing all assigned work while adhering to deliverables and deadlines
- Ability to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment
- Familiarity with BABOK preferred
- IIBA or related certifications preferred
- Knowledge of Six Sigma, Lean, UML and/or similar methodologies and tools preferred
