Holding Hands Inc

Administrative Assistant

• Holding Hands is seeking a highly organized and dynamic Office Manager who is strongly aligned with our mission to bring quality Applied Behavior Analysis (ABA), Floortime, and mental health services to new regions and markets in the United States.
• Oversee the administrative operations of our clinic and will play a pivotal role in ensuring the smooth functioning of day-to-day operations, managing staff, and maintaining high standards of clinical care.
• Reports to the Regional Director and will be responsible for the entire operations of the clinic.
• Supervise and coordinate administrative support and coverage to ensure efficiency in site operations.
• Implement office policies and procedures to streamline workflows with Operations Manager and Regional Director support.
• Upkeep internal documents and administrative training materials.
• Monitor and report office progress on metric goals to senior management.
• Driving clinic growth goals and action plans in coordination assigned Regional Director.
• Partner with the clinical team on bi-weekly New Hire Training (NHT).
• Ensure the NHT schedule is readily available before the new hire start date.
• Responsible for conducting NHT for Human Resources, Scheduling, Office Orientation, Time Keeping, and Safety Procedures. o Assign and delegate administrative duties as appropriate.
• Attend management meetings and training to further develop skill sets and build on professional growth.
• Act as an exemplary role model by adhering to policies and procedures, demonstrating a commitment to and support of the team, and being present, professional, and solution focused. o Exhibit consistent attendance.
• Collaborate with program schedulers to ensure all appointments are entered and verified accurately.
• Drive and support all company, clinic-based, and community events.
• Ensure Rethink client lists are updated and accurate across departments.
• Recruit, train, develop, and evaluate the administrative team.
• Responsible for the professional development of the scheduling team.
• Partner with HR and Program Coordinator to effectively address all staff concerns.
• Foster a positive work environment and provide ongoing support and guidance to staff members.
• Conduct weekly meetings with the administrative team to communicate company updates, provide refresher training, review and develop solutions to barriers, meeting metric goals, address concerns, and promote teamwork.
• Determine or provide coverage for the administrative team during absences.
• Conduct regular check-ins with our Developmental Interventionists and Behavior Technicians.
• Manage office supplies to include ordering and maintaining adequate inventory levels to meet the office's needs.
• Collaborate with management to optimize revenue and minimize expenses.
• Ensure compliance with all relevant healthcare regulations, including HIPAA and OSHA guidelines.
• Partner with HR to stay updated on industry regulations and best practices to implement necessary changes and maintain compliance i.e. Sexual Harassment/CPR Certs.
• Partner with the Compliance Manager for audits and scheduling reports.
• Collaborate with clinical staff to ensure seamless delivery of client care and adherence to treatment plans in the clinic.
• Partner with Program Coordinator to assist with new client onboarding following a 30- day timeline.
• Conduct regular check-ins with caregivers.
• Manage the cleaning crew schedule and analyze the best time to set up an effective cleaning schedule. Make changes as needed.
• Oversee maintenance of the clinic facility, including equipment, supplies, and cleanliness. o Coordinate with vendors and contractors for repairs, renovations, and other facility related services.
• Implement safety protocols and emergency preparedness procedures to safeguard staff, families, and clients.

Office Manager

Customer Support

• As a Behavior Technician, you'll use a proven method called Applied Behavior Analysis (ABA) to support children and teens in reaching their full potential.; Work one-on-one with clients in their home, school, or one of our welcoming clinics.; Help your client learn new skills and reduce challenging behaviors in a fun, supportive, and meaningful way.; Work 1-on-1 with kids and teens with autism and other developmental needs; Follow a personalized therapy plan created by our clinical team; Use play, routines, and activities to help your client grow; Track progress by taking notes and recording behaviors; Encourage independence and build everyday life skills; Celebrate every win—big or small!

Autism Support Specialist, Entry-Level

• Use Applied Behavior Analysis (ABA) to support children and teens in reaching their full potential.
• Work one-on-one with clients in their home, school, or one of our welcoming clinics.
• Help clients learn new skills and reduce challenging behaviors using play, routines, and activities.
• Follow personalized therapy plans created by the clinical team.
• Track progress by taking notes and recording behaviors.
• Encourage independence and build everyday life skills.
• Conduct sessions primarily 2 - 4 hours each; appointment-based scheduling based on availability.
• Coordinate scheduling to minimize commute (clients typically within 20 miles or 30 minutes).
• Provide compassionate support; receive training and support from a multi-disciplinary team.
• Participate in monthly Registered Behavior Technician group meetings and ABA student meetings where applicable.