Customer Success Manager
HockeyStack
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 $120,000 - $200,000 per year
About the role
- Own the full customer lifecycle—onboarding, activation, adoption, growth.
- Define and execute value roadmaps for every account.
- Operate as a strategic partner across marketing, sales, and revenue teams.
- Proactively surface insights and opportunities to help customers expand their use of the platform.
- Track, measure, and prove ROI relentlessly.
- Move seamlessly across Enterprise, Mid-Market, and SMB segments.
- Work cross-functionally to eliminate friction and solve hard problems fast.
- Act as the voice of the customer.
Requirements
- 3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company
- Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
- Experience with value-based selling and communicating ROI to executive stakeholders
- Strong understanding of GTM functions and familiarity with revenue and marketing data
- Comfortable with both high-touch and tech-touch motions across customer segments
- Ability to work cross-functionally and drive alignment around customer outcomes
Benefits
- HockeyStack is proud to be an Equal Opportunity Employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer lifecycle managementvalue-based sellingROI measurementaccount managementcustomer onboardingcustomer adoptioncustomer expansiondata analysisGTM strategyB2B SaaS
Soft skills
strategic partnershipcross-functional collaborationproblem-solvingcommunicationcustomer advocacyinsight generationrelationship managementalignment drivingadaptabilityresults-oriented