HOALiving

Community Manager

• Deliver exceptional service to clients
• Respond to homeowner inquiries via telephone, action items, email, or other
• Update homeowner account notes
• Send and track violation letters through Vantaca
• Review and organize architectural requests
• Organize and send community newsletters
• Create and track maintenance work orders through Vantaca
• Backup Customer Service Representative phone queue as necessary
• Assist Community Managers in all functions
• Periodically attend association meetings if/when requested
• Track insurance renewals and bids through Vantaca
• Scan and electronically file documents
• Perform community standards tours as scheduled with manager
• Organize bids, contracts, and other community documents
• Coordinate special mailings
• Maintain multiple amenity reservations as applicable to the communities.

Community Specialist

• Provide exceptional service to clients
• Support Community Managers in communications (oral and written)
• Generate documents and organize electronic records
• Respond to homeowner inquiries via telephone, email, or through actions items
• Update homeowner account notes and send violation letters
• Review and organize architectural requests
• Create and track maintenance work orders
• Organize community newsletters
• Attend association meetings as requested
• Track insurance renewals and bids
• Scan and electronically file documents
• Conduct community standards tours

• Attend and coordinate 1-2 meetings per week (held M - Th evenings) - annual, board and special meetings
• Coordinate with centralized accounts payable, accounts receivable, customer service, collections, internal maintenance and architectural review and enforcement departments
• Perform regular site visits in order to maintain knowledge of the community, administer compliance procedures and oversee maintenance
• Process homeowner communications and report items to boards in a timely manner
• Covenant interpretation and consultation
• Create resolutions, written community policies

• Attend and coordinate 1-2 meetings per week (held M - Th evenings)
• Coordinate with centralized accounts payable, accounts receivable, customer service, collections, internal maintenance and architectural review and enforcement departments
• Perform regular site visits in order to maintain knowledge of the community, administer compliance procedures and oversee maintenance
• Process homeowner communications and report items to boards in a timely manner
• Covenant interpretation and consultation
• Create resolutions, written community policies