Community Specialist

HOALiving

Community Specialist providing exceptional service to clients. Managing homeowner inquiries and assisting Community Managers in various functions.

Posted 6/2/2026full-timeSt. George • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional service to clients
Respond to homeowner inquiries via telephone, action items, email, or other
Update homeowner account notes
Send and track violation letters through Vantaca
Review and organize architectural requests
Organize and send community newsletters
Create and track maintenance work orders through Vantaca
Backup Customer Service Representative phone queue as necessary
Assist Community Managers in all functions
Periodically attend association meetings if/when requested
Track insurance renewals and bids through Vantaca
Scan and electronically file documents
Perform community standards tours as scheduled with manager
Organize bids, contracts, and other community documents
Coordinate special mailings
Maintain multiple amenity reservations as applicable to the communities.

Requirements

What you’ll need

Strong customer service skills
Organized
Ability to learn from experience
Knowledge of Microsoft products
Excellent interpersonal skills
Analytical and problem-solving skills
Effective verbal, written, and listening communication skills
Very effective organizational skills
Computer skills including the ability to proficiently operate spreadsheets, relational databases, word processing programs, and e-mail as well as type a minimum of 45 wpm

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

spreadsheetsrelational databasesword processingVantacadocument scanningmaintenance work orderscommunity standards toursinsurance trackingcontract organizationamenity reservations

Soft Skills

customer serviceorganizational skillsanalytical skillsproblem-solvinginterpersonal skillsverbal communicationwritten communicationlistening skillsability to learn from experienceeffective organization