HM Engenharia

Administrative Assistant

• Support scheduling of key handovers, ensuring coordination with the client’s space/site and organizing unit inspections.
• Handle incoming phone calls and respond to customer requests via the technical assistance customer service channel, clarifying questions, checking schedules and providing updates on ongoing service visits.
• Schedule services and assist in organizing the operational team’s calendar.
• Send NPS surveys to clients and assist with outreach to collect feedback.
• Update and maintain the database with essential information for calculating the area’s performance indicators.
• Assist with the issuance and verification of invoices.
• Support the management of the area’s administrative expenses.

Administrative Assistant – Technical Support