Hiver

Content Writer

• Partner with product managers and designers from early concepts through launch.
• Own UX writing across multiple features and enhancements.
• Identify gaps in flows, unclear behavior, missing states, and opportunities to make the overall experience easier to understand.
• Contribute to and maintain UX writing guidelines, terminology, and content patterns.
• Use AI to improve product copy and content workflows.
• Account for Generative AI risks such as hallucinations and grounding issues to help create clear, reliable, and trustworthy AI experiences.
• Create and improve user-facing product documentation.
• Use research, customer feedback, and product data to improve content decisions.
• Manage multiple time-sensitive projects and flag risks or blockers early.
• Advocate for the user and explain the reasoning behind your recommendations.

UX Writer