UX Writer

Hiver

UX Writer on AI-driven customer service platform enhancing user experience across multiple channels.

Posted 8/1/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Writing and Content Design, with a strong focus on user empathy and the ability to simplify complex concepts. Proficient in managing multiple projects while leveraging AI to enhance content workflows and ensure clarity in user-facing documentation.

Highest-signal resume keywords

UX WritingContent DesignGenerative AI UnderstandingUser EmpathyContent Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX WritingContent DesignContent StrategyUser DocumentationContent Guidelines MaintenanceData-Driven Decision MakingAI in Content WorkflowsSimplifying Complex ConceptsResearch UtilizationProduct Judgment

Soft Skills

Strong CommunicationCollaborationUser AdvocacyProject ManagementIndependent Work

Industry Keywords

User ExperienceContent PatternsQualitative DataQuantitative DataContent Systems

About the role

Key responsibilities & impact

Partner with product managers and designers from early concepts through launch.
Own UX writing across multiple features and enhancements.
Identify gaps in flows, unclear behavior, missing states, and opportunities to make the overall experience easier to understand.
Contribute to and maintain UX writing guidelines, terminology, and content patterns.
Use AI to improve product copy and content workflows.
Account for Generative AI risks such as hallucinations and grounding issues to help create clear, reliable, and trustworthy AI experiences.
Create and improve user-facing product documentation.
Use research, customer feedback, and product data to improve content decisions.
Manage multiple time-sensitive projects and flag risks or blockers early.
Advocate for the user and explain the reasoning behind your recommendations.

Requirements

What you’ll need

3+ years of experience in UX writing, content design, product writing, or a related role.
Strong UX writing skills and the ability to simplify complex concepts.
Strong user empathy and UX thinking.
Experience partnering closely with product and design teams.
Experience contributing to or maintaining UX writing guidelines or content systems.
Good product judgment and the confidence to question unclear flows or behavior.
Understanding of content strategy and knowledge management principles.
Comfort using qualitative and quantitative data to inform decisions.
Experience using AI in content workflows and an understanding of common Generative AI risks.
Ability to manage competing priorities and work independently.
Strong communication and collaboration skills.
A portfolio that shows both your writing and the thinking behind it.

Benefits

Comp & perks

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