Software Developer – ESM ServiceNow
Hitss Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • Brazil
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Tech Stack
About the role
- Maintenance, enhancement and development of ITOM and ITAM modules
- Administration and configuration of the ServiceNow platform
- Management and improvement of processes related to IT operations and assets
- Implementation of automations and workflows
- Integration of ServiceNow with other tools and enterprise systems
- Support for CMDB governance and asset lifecycle management
Requirements
- Degree in Information Technology, Computer Engineering or a related field
- Practical experience with ServiceNow ITOM and ITAM
- Solid understanding of the ServiceNow platform, including user, group and role management, basic configuration, security and compliance
- Knowledge of ITSM (Incidents, Problems and Changes)
- Experience with CMDB and relationships between Configuration Items (CIs)
- Experience with workflow and process automation
- Knowledge of Discovery and asset inventory (hardware, software, cloud and digital certificates)
- Experience with integrations via APIs, Business Rules and JavaScript
- Experience with agile methodologies (Scrum or Kanban)
- Previous experience in IT support or service management
- ServiceNow Certified System Administrator (CSA) (Desired)
- CIS – ITOM Certification (Desired)
- CIS – ITAM Certification (Desired)
- ITIL 4 Foundation Certification (Desired)
- Active participation in the ServiceNow community (Desired)
Benefits
- Important: All our positions are open to professionals with disabilities and we promote gender and racial/ethnic equity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow ITOMServiceNow ITAMCMDBworkflow automationprocess automationAPI integrationsJavaScriptITSMagile methodologiesconfiguration management
Soft Skills
process improvementproblem-solvingcommunicationteam collaborationorganizational skills
Certifications
ServiceNow Certified System Administrator (CSA)CIS – ITOM CertificationCIS – ITAM CertificationITIL 4 Foundation Certification