Quality & Continuous Improvement Manager – Grid Automation
Hitachi
full-time
Posted on:
Location Type: Office
Location: Baden • Switzerland
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About the role
- Define and implement the Hub Quality and CI strategy.
- Ensure alignment with global directives, regulatory requirements, and business needs.
- Drive capability building and governance across Hub Quality and CI teams.
- Embed the Voice of the Customer in all Quality initiatives.
- Represent the company in customer discussions on quality matters.
- Evaluate risks and implement solutions to secure high customer satisfaction.
- Lead the development and maintenance of the Quality Management System.
- Oversee internal/external audits and ensure timely closure of actions.
- Secure required certifications across all Hub units.
- Monitor process and offer performance; analyze trends and drive corrective actions.
- Identify improvement opportunities and collaborate with stakeholders to implement changes.
- Escalate supplier quality issues and ensure resolution.
- Manage high‑profile NCRs and customer interventions.
- Ensure effective containment, corrective, and preventive measures to protect customer trust.
- Deploy the Continuous Improvement Framework (Lighthouse, L6S, Lessons Learned, etc.).
- Support and prioritize improvement projects that elevate quality and operational performance.
Requirements
- Bachelor’s degree in a related field; a Master’s degree or MBA is an advantage.
- 10–15 years of experience in a similar role within a multinational environment.
- Strong leadership experience in Quality Management; CI leadership is a plus.
- Ability to analyse performance, solve problems systematically, and manage risks.
- Solid influencing, communication, change management, and conflict‑resolution skills.
- Customer‑centric mindset and proven ability to collaborate across functions.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Management SystemContinuous Improvement FrameworkLighthouseL6Srisk managementperformance analysisproblem solvingauditingcorrective actionspreventive measures
Soft Skills
leadershipcommunicationchange managementconflict resolutioncollaborationcustomer-centric mindsetinfluencingstakeholder engagementgovernancecapability building
Certifications
Bachelor's degreeMaster's degreeMBA