Hitachi

Account Director – Distribution

Hitachi

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Pennsylvania • United States

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Job Level

Lead

About the role

  • Serve as the strategic partner to senior customer executives
  • Build trust, strengthen alignment, and ensure a consistent, best‑in‑class customer experience
  • Advocate for customer needs and resolve critical issues efficiently
  • Own and deliver order growth, margin discipline, and share‑of‑wallet expansion
  • Develop and execute the strategic account plan, identifying key opportunities and aligning internal teams to win
  • Lead complex negotiations and guide capture teams on high‑value projects
  • Bring competitive intelligence and market trends to the organization
  • Offer monthly insights on channel performance, competitors, and market size to help shape our go‑to‑market strategy
  • Engage Business Units, Marketing, Sales, and senior leadership to deliver customer value propositions.
  • Leverage manufacturer’s representatives to drive local execution and channel excellence.
  • Participate in cross‑company Account Director communities to share best practices.

Requirements

  • 10+ years of experience in sales, account management, or business development, including several years in distribution sales
  • A strong track record managing large, complex customers and influencing across a matrixed environment
  • Experience driving customer satisfaction, resolving difficult issues, and building executive‑level relationships
  • Strong commercial acumen, strategic planning skills, and the ability to navigate pricing and negotiations
  • Bachelor's degree in Engineering or Business (MBA preferred)
  • Confident communicator with the ability to build credibility quickly
  • Proficiency with MS Office (especially Excel pivot tables and PowerPoint) and CRM tools (Salesforce preferred)
  • Ability to travel extensively across the East or Central region
Benefits
  • Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision.
  • Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance
  • Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
  • Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
  • Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesaccount managementbusiness developmentstrategic planningnegotiationscustomer satisfactioncommercial acumencomplex customer management
Soft Skills
communicationrelationship buildingtrust buildingproblem solvinginfluencingcollaboration
Certifications
Bachelor's degreeMBA