Hitachi

Customer Experience Training Leader

Hitachi

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Job Level

Senior

About the role

  • Lead LNAs and TNAs across Customer Experience teams.
  • Translate findings into practical training requirements.
  • Manage planning, timelines, communication, and risks for training deployments.
  • Coach and lead Instructional Designer(s) to deliver high‑quality content.
  • Ensure training materials are clear, accurate, and process‑aligned.
  • Support teams in adopting and sustaining new training programs.
  • Align HUB and BU training, localizing content where needed.
  • Drive continuous improvement using feedback and performance insights.
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

  • Bachelor’s degree in Education, Training, Organizational Development, Operations, or related field.
  • 5+ years in T&D, L&D, or training program management.
  • Experience leading LNAs/TNAs and building recommendations.
  • Strong program/project management (multi-site or cross-functional preferred).
  • Experience managing Instructional Designers or content teams.
  • Experience developing training for Customer Experience functions is an advantage.
Benefits
  • Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
  • Opportunities for mobility and development
  • Collaborate in a purpose-driven, inclusive environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program managementlearning needs analysis (LNA)training needs analysis (TNA)instructional designcontent developmentprogram managementproject managementtraining material developmentcompliance managementcontinuous improvement
Soft Skills
leadershipcoachingcommunicationorganizational skillscollaborationproblem-solvingadaptabilityfeedback utilizationlocalizationrisk management
Certifications
Bachelor’s degree in EducationBachelor’s degree in TrainingBachelor’s degree in Organizational DevelopmentBachelor’s degree in Operations