Service Operations Manager
Hitachi
full-time
Posted on:
Location Type: Office
Location: Bangkok • Thailand
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About the role
- define and implement team-level strategies in alignment with overall business objectives and unit strategy
- establish and maintain organizational structure, training programs, processes, and tools to achieve team goals
- ensure effective implementation of work processes and operational development activities to support business strategy and targets
- drive, monitor, and report on performance targets, including financial metrics, productivity, investment returns, customer satisfaction, and operational excellence
- manage day-to-day service operations to ensure profitable growth and continuous improvement in service productivity
- implement agreed delivery and performance standards to maintain consistency in quality and customer satisfaction
- execute global and local service sales channel strategies within the local unit, including marketing of productized service offerings
- build and maintain sustainable customer relationships to support growth, satisfaction, and retention
- support Sales resources during customer meetings and actively respond to customer feedback for process improvement
- invest in enhancing the quality of existing service products and developing new offerings in line with global direction
- ensure the team is properly organized, staffed, skilled, and motivated
- oversee the development of team competencies (technical, project management, etc.)
- lead service project resources in defining, designing, and implementing service projects
- ensure all project activities are executed in accordance with customer requirements, project management processes, service procedures, financial targets, and quality standards
- develop and execute plans to enhance service operations and align with business objectives through cross-functional collaboration
- establish and implement standards, policies, and procedures to ensure high-quality service delivery
- ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
- bachelor’s degree in electrical engineering or equivalent
- Over 15 years' experience in service operations management, especially in Grid Connection systems, Substation, Power Generation, Transmission & Distribution
- expertise in Substation system, Transformers and High-Voltage equipment in the energy or industrial sector
- Strong leadership and team management skills
- ability to motivate and develop teams
- Demonstrated ability to drive operational excellence and customer satisfaction
- Knowledge of project management methodologies and financial management
- Excellent organizational, communication, and interpersonal skills
- Fluency in English; proficiency in Thai is a plus.
Benefits
- 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus (Depending on employee’s performance result and Business performance)
- 10 days annual leave (Service year 0- 5 )
- 15 days annual leave (Service year 6 -10)
- flexible working policy
- Flexibility working time
- Health-care insurance benefits to employees and their dependents
- annual health checkup
- Provident Funds (employees can contribute up to 15%)
- Learning and development platform
- career movement opportunity within organization
- Possibility to gain experience in international environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service operations managementproject managementfinancial managementGrid Connection systemsSubstation systemsTransformersHigh-Voltage equipmentoperational excellencecustomer satisfactionteam competencies
Soft Skills
leadershipteam managementmotivationdevelopment of teamsorganizational skillscommunication skillsinterpersonal skillscross-functional collaborationcustomer relationship managementprocess improvement
Certifications
bachelor’s degree in electrical engineering