Customer Service Export Specialist
Hitachi
full-time
Posted on:
Location Type: Remote
Location: North Carolina • Pennsylvania • United States
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About the role
- Use Hitachi tools and processes for product configuration, order entry, and invoicing
- Track orders and ensure timely delivery to customers
- Coordinate export arrangements with Hitachi Logistics
- Invoice customers in accordance with INCO terms
- Manage contracts from order entry through delivery and payment
- Expedite documentation such as import/export licenses and letters of credit
- Prepare shipping documents including invoices, packing lists, and certificates of origin
- Build strong relationships with internal and external stakeholders
Requirements
- Bachelor’s degree
- Knowledge of INCO terms and international trade compliance
- Experience in B2B customer support, preferably with international clients
- Proficiency in Microsoft Office; SAP experience is a plus
- Strong negotiation and persuasion skills
- Ability to manage stress and maintain professionalism
Benefits
- Global career growth opportunities
- Professional development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryproduct configurationinvoicingexport arrangementsdocumentation preparationimport/export licensesletters of creditshipping documentsB2B customer supportinternational trade compliance
Soft skills
negotiationpersuasionstress managementprofessionalismrelationship building
Certifications
Bachelor's degree