Field Service Technician – Gulf
Hitachi
full-time
Posted on:
Location Type: Remote
Location: Alabama • Louisiana • United States
Visit company websiteExplore more
About the role
- Answer technical questions about Sullair Rental & Infrastructure /OEM products from customers
- Responsible for answering technical questions about Sullair products including installations, maintenance, repairs, and troubleshooting
- Work with various departments at Sullair to address concerns and conduct service from the field to drive issues to a timely closure
- Document service visits and generate reports with action items
- Support Sullair Training Department for customers, distributors, and employees
- Increase brand strength through relationship development and effective service to customers
- Provide technical assistance related to Sullair R&I/OEM products via phone and email queues
- Travel to field-based jobsites to troubleshoot and assist in repair of Sullair R&I/OEM systems
- Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements)
- Follow all Environmental Health and Safety policies and procedures
- Communicate distributor feedback to Sullair management as VOC
- Drive field concerns to closure in a timely manner
- Support goal of service within the Service Department of 95%
- Assist in writing technical service bulletins
- Review technical manuals for accuracy and completeness
- Participate in new product development to provide prospective from the service point of view
- Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback
- Up to 25% overnight travel
Requirements
- Associate degree a plus
- Technical Trade School a plus
- 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience
- Experience troubleshooting and repairing electrical systems and electric driven equipment
- Demonstrated success in technical training of compressed air systems
- Experience with industrial product manufacturing and engineering processes
- Strong verbal and written communication skills
- Must be able to engage and communicate effectively with all levels of the organization
- Strong grasp of Microsoft office required
- Ability to read and understand schematics
- Ability to work independently or on a team
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingDiesel Driven CompressorOEM Compressorrepairing electrical systemselectric driven equipmenttechnical trainingcompressed air systemsindustrial product manufacturingengineering processesreading schematics
Soft skills
strong verbal communicationstrong written communicationeffective engagementteamworkindependent work
Certifications
Associate degreeTechnical Trade School